SHIPPING AND RETURNS

Shipping Methods and Delivery Times

 

The delivery period is 3 to 5 business days from the date of receipt of the order if there is stock from the date of receipt of the order. If there is no stock, an approximate delivery time will be communicated by mail.

 

Orders will be sent directly from atm-audio.com through its logistics operators.

 

The calculation of shipping costs occurs dynamically depending on the products you have in your shopping cart.

 

In the case of not having a person responsible for receiving the package at the indicated delivery address, a notice will be left with a telephone number to call to confirm at what time they can deliver the goods. The transport agency will store your package in its warehouses approximately 3 days before proceeding to return to our facilities.

 

If you do not receive your purchase in the estimated time you should contact the Customer Service of atm-audio.com. You can write to info@atm-audio.com or call +34630932520. From the moment we have your notification we will take the necessary steps to find out why you have not received it in the agreed time.

Returns

 

If in the order received you find any defective product you should contact info@atm-audio.com or call +34630932520

 

You can return the merchandise to us as long as you communicate your intention within weeks after receiving the order and as long as you keep your packaging in optimal condition. To do this you must contact us at info@atm-audio.com, call +34630932520 or you can also use our contact section.

 

Whenever the return responds to product defects, atm-audio.com assumes the shipping costs caused by the return. You can replace it or replace it with other items.

 

If the reasons for return are foreign to atm-audio.com, that is, if the merchandise is in perfect condition but nevertheless you want to return it, you must send the product in its original packaging and in perfect condition. The expenses incurred in the return will not be borne by atm-audio.com.